Refund policy

At The Pink Aura, we are committed to delivering products that meet our quality standards. If there is an issue with your order, please review our policy below.

Returns

We accept return requests within 2 days of delivery for eligible items.

To qualify for a return, items must:

Be unused, unworn, and in original condition
Include original packaging, tags, and accessories (if applicable)
Not show signs of damage caused after delivery

Items sent back without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

Personalized or custom-made products
Digital products or downloadable items
Clearance, sale, or promotional items (unless defective)
Gift cards
Hygiene-sensitive products (if applicable)

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

Please include:

Order number
Clear photos of the product
Photos of packaging (if damaged during shipping)

Claims submitted after this period may not be eligible for review.

After verification, we may offer:

Replacement
Store credit
Refund (where applicable)

This is determined based on the nature of the issue.

Refund Eligibility

Refunds are issued only in the following cases:

Product received is damaged or defective
Wrong item was shipped
Order cannot be fulfilled by us
Approved return after inspection

Refunds will not be issued for:

Change of mind
Incorrect product selection by customer
Minor color variation due to screen/display differences
Delays caused by courier services once the order has been shipped

Return Shipping

Unless the product is defective, damaged, or incorrectly shipped, return shipping costs are the customer’s responsibility.

Original shipping charges are non-refundable unless required by law.

Inspection & Approval

Once your returned item is received, it will be inspected by our team.

We reserve the right to reject returns that:

Do not meet eligibility requirements
Show signs of use, damage, or alteration
Are returned without authorization

Refund Processing

If approved, refunds will be processed to the original payment method within 5–10 business days.

Depending on your bank or payment provider, processing times may vary.

Order Cancellation

Orders may only be canceled before they are processed.

Once an order has been dispatched, cancellation requests cannot be accepted.

Chargebacks & Payment Disputes

If a chargeback or payment dispute is initiated before contacting our support team, we reserve the right to suspend future purchases until the matter is resolved.

False or abusive claims may result in refusal of service.