Shipping policy

At The Pink Aura, every order is carefully prepared, packed, and shipped with attention to detail. We aim to deliver your order as quickly and smoothly as possible.

Order Processing & Delivery Timeline

The average total delivery timeline for all orders is:

5–7 business days (including order processing and shipping)

This includes:

Order Processing: 1–3 business days
Shipping/Transit Time: 3–4 business days

Orders are processed during business days only. Orders placed on weekends or public holidays will begin processing on the next business day.

During festive seasons, product launches, sale periods, or high order volumes, processing times may occasionally be extended.

Tracking Your Order

Once your order has been dispatched, tracking details will be shared via your registered contact information, where applicable.

Please allow some time for tracking updates to reflect after dispatch.

Delivery Information

Delivery timelines are estimated and may vary depending on:

Delivery location
Courier partner operations
Public holidays
Weather conditions
Unexpected transit delays

Deliveries to remote or less accessible locations may require additional time.

Shipping Address

Please ensure your shipping details are accurate before placing your order.

We are unable to take responsibility for delays or failed deliveries caused by:

Incorrect address details
Incomplete shipping information
Incorrect contact details

If an order is returned due to incorrect customer information, additional shipping charges may apply for re-delivery.

Delays Beyond Our Control

While we always strive for timely delivery, occasional delays may occur due to courier disruptions, weather conditions, transportation issues, or other circumstances beyond our control.

If your order experiences an unusual delay, our support team will be happy to assist.